Using Cisco WebDialer

Cisco WebDialer allows you to make calls to directory contacts in Cisco IP Communicator by clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to...

Then do this after you log into the Cisco Unified CM User Options web page...

Use WebDialer with your User Options directory

  1. Choose User Options > Directory and search for a coworker.
  2. Click the number that you want to dial.
  3. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.)
  4. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)
  5. The call is now placed on your phone.

  6. Click Hangup or hang up from your phone to end a call.

Use WebDialer with another online corporate directory (not your User Options directory)

  1. Log in to a WebDialer-enabled corporate directory and search for coworkers.
  2. Click the number that you want to dial.
  3. When prompted, enter your user ID and password.
  4. If this is your first time using WebDialer, set up preferences and click Submit. (See the last row in this table for details.)
  5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)
  6. The call is now placed on your phone.

  7. Click Hangup or hang up from your phone to end a call.

Log out of WebDialer

Click the logout icon in the Make Call or Hang Up page.

Set up, view, or change WebDialer preferences

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial).

To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.

The Preferences page contains the following options:

  • Preferred language—Determines the language used for WebDialer settings and prompts.
  • Use permanent device—Identifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on your phone, click the Settings button and select Network Configuration > Host Name.)
  • Use Extension Mobility—If selected, prompts WebDialer to use the Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available).
  • Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

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