Managing Business Calls Using a Single Phone Number

With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar.

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Configure Mobile Connect

Use the Cisco Unified CM User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Setting Up Phones and Access Lists for Mobile Connect.

Answer a call using your cellular phone

See Answering a Call.

Switch an in-progress call between your desk phone and cellular phone

See Switching an In-Progress Call to Another Phone.

Put a call that has been picked up on a smartphone on hold

  1. Press the Enterprise Hold (name may vary) softkey on the smartphone.
  2. The other party is placed on hold.

  3. On your smartphone, press the Resume (name may vary) softkey on the smartphone. See Switching an In-Progress Call to Another Phone.

Transfer a call that has been picked up on a smartphone to another number

  1. Press the Enterprise Transfer (name may vary) softkey on the smartphone.
  2. Dial your enterprise access code for transferring calls to initiate a new call. The other party is placed on hold.
  3. Press the Enterprise Transfer softkey to complete the call transfer.

Initiate a conference call on a call that has been picked up on a smartphone

  1. Press the Enterprise Conference (name may vary) softkey on the smartphone.
  2. Dial your enterprise access code for conferencing to initiate a new call. The other party is placed on hold.
  3. Press the Enterprise Conference softkey to complete the conference set-up and include both callers in the conference.

Connect to Mobile Voice Access

  1. From any phone, dial your assigned Mobile Voice Access number.
  2. Enter the number you are calling from, if prompted, and your PIN.

Turn on Mobile Connect from your cellular phone

  1. Dial your assigned Mobile Voice access number.
  2. Enter your cellular phone number (if requested) and PIN.
  3. Press 2 to enable Mobile Connect.
  4. Choose whether to turn Mobile Connect on for all configured phones or just one:
    • All phones—Enter 2.
    • One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #.

Turn off Mobile Connect from your cellular phone

  1. Dial your assigned Mobile Voice access number.
  2. Enter your cellular phone number (if requested) and PIN.
  3. Press 3 to disable Mobile Connect.
  4. Choose whether to turn Mobile Connect off for all configured phones or just one:
    • All phones—Enter 2.
    • One phone—Enter 1 and enter the number you want to remove as a remote destination, followed by #.



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