Using a Headset

You can use a USB headset or an analog headset with Cisco IP Communicator.

This table describes how to use a headset to place and receive calls.

If you want to...

Then...

Use a headset to place and receive calls

Make sure that the Headset button is activated (lit) to indicate that Cisco IP Communicator is operating in headset mode. You can toggle headset mode on and off by clicking the Headset button or by entering the keyboard shortcut Ctrl + H.

If you use a headset as your primary audio device, you might want to keep the Headset button lit even after you end a call by clicking EndCall instead of the Headset button to hang up. When the Headset button is not lit, Cisco IP Communicator uses speakerphone mode as the default audio mode. Cisco IP Communicator responds to softkeys, speed-dial buttons, and other features by routing audio through the active mode.

You can use a headset with all of the controls on Cisco IP Communicator, including the Volume button and the Mute button.

Note     An analog headset works in speakerphone mode, but you should use it in headset mode to improve audio quality.

Use an analog headset as your only audio device

Follow the guidelines described in the previous row. Be aware that the ringer is audible only through your headset speakers when the headset is plugged in to your computer. You must be wearing your headset to hear the phone ring.

Use AutoAnswer with a headset

Keep the Headset button activated (lit) by clicking EndCall to hang up. (Click the Headset button first, if necessary). When the Headset button is lit, Cisco IP Communicator operates in headset mode.

Switch to a headset during a call

Click the Headset button or enter the keyboard shortcut Ctrl + H. If you were using a USB handset before switching, you can turn it off or hang it up.

Tip     AutoAnswer is a special feature that your system administrator might enable for you if you receive a high volume of incoming calls or handle calls on behalf of others. When AutoAnswer is enabled, Cisco IP Communicator automatically answers phone calls and routes them through speakerphone mode or headset mode depending on your configuration.

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