Switching Between Calls

You can switch between connected calls on one or more lines. If the call you want to switch to is not automatically selected (highlighted), click the call appearance on your phone screen.

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Switch between connected calls on one line

Select the call you are switching to and click Resume. The other call is automatically placed on hold.

Switch between connected calls on different lines

Click the appropriate green blinking line button for the line (and call) you are switching to. If there is a single call holding on the line, the call automatically resumes. If there are multiple calls holding on the line, highlight the specific call (if necessary), and click Resume.

Switch from a connected call to answer a ringing call

Click Answer or a yellow flashing line button. Doing so answers the new call and automatically places the first call on hold.

Switch between incoming calls by using the Incoming Call Notification

Click anywhere on the Incoming Call Notification pop-up window for the incoming call (except on the mute ringer icon). This puts the active call on hold and allows you to answer the incoming call.

Display an overview of active calls

Click a green line button while a call is active to return to the main background screen, hiding the active call information. This gives you an overview of all active calls on each of your lines. This call is either the active call or, if all calls are on hold, the held call with the longest duration. Click the green line button again to return to the original view.

See all calls on a specific line

Click the Help button and immediately click the line button. Doing so shows call details but does not impact the call state. Use this when you are talking on one line and want to view held calls on another line.

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