Placing a Call

If you want to...

Then...

Pre-dial (dial on-hook, without first getting a dial tone)

  • Enter a phone number. (The Auto-Dial feature might pop up to suggest matching phone numbers from your Placed Calls log.)

or

  • Click the Navigation button to display phone numbers from your Placed Calls log.

Next, click the phone number appearance on your phone screen to dial. Or do one of the these actions to go off-hook and dial the highlighted phone number:

  • Click the Speaker or Headset buttons.
  • Click Dial or the Enter key on your keyboard.
  • Click a line button.
  • Click the Enter key on your keyboard

or

  • Drag a number from any Windows program that supports drag and drop, drop it anywhere on the Cisco IP Communicator interface, and click Dial or the Enter key on your keyboard.
  • Drag a vCard and drop it anywhere on the Cisco IP Communicator interface. If the vCard contains more than one number, select the one you want from the pop-up window, and click Dial or the Enter key on your keyboard.

or

  • Copy a number from any source, and click Menu > Paste. (You can also paste a phone number by using the Ctrl + V keyboard shortcut.) The number is automatically entered. Click Dial or the Enter key on your keyboard.

Dial off-hook (after invoking a dial tone)

Click NewCall, the Speaker, Headset, or a line button, and enter a number.

Redial the most recently dialed number

Click Redial. By default, Redial uses your primary line. However, you can open a secondary line and then click Redial. To open a line, click a line button.

Speed dial a number

  • Click a speed-dial button before or after going off-hook.

or

  • Enter a speed dial index number (1-99 on the keypad) while on-hook, and click AbbrDial.

Place a call when another call is active (using another line)

Click a line button for the new line. The call on the first line is automatically placed on hold.

Place a call when another call is active (using the same line)

Click Hold, and click New Call. You can now dial, redial, or speed dial a number. Or you can continue talking on the active call while preparing to dial from a call log or directory. To return to the held call, click Resume. (See the next two rows in this table for details.)

Dial from a call log

Click the Directories button.

Choose Missed Calls, Received Calls, or Placed Calls. To dial, click the listing or scroll to it and go off-hook.

If you want to dial from a call log while on another active call, scroll to a call record, and click Dial or the Enter key on your keyboard. Then choose a menu item to handle the original call:

  • Hold—Puts the first call on hold and dials the second.
  • Transfer—Transfers the first party to the second. (Click Transfer again to complete the action.)
  • Conference—Creates a conference call with all parties. (Click Confrn to complete the action.)
  • End Call—Disconnects the first call and dials the second.

Dial from a corporate directory on the phone

Click the Directories button.

Choose Corporate Directory (exact name can vary). Use your keyboard to enter letters, and click Search. To dial, click the listing or scroll to it and go off-hook.

If you want to dial from a directory while on an active call, scroll to a listing, and click Dial or the Enter key on your keyboard. Then choose a menu item to handle the original call:

  • Hold—Puts the first call on hold and dials the second.
  • Transfer—Transfers the first party to the second. (Click Transfer again to complete the action.)
  • Conference—Creates a conference call with all parties. (Click Confrn to complete the action.)
  • End Call—Disconnects the first call and dials the second.

Dial from a corporate directory on your personal computer using Cisco WebDialer

  • Open a web browser and go to a WebDialer-enabled corporate directory.
  • Click the number that you want to dial.

See the Customizing Your Cisco Unified IP Phone on the Web guide for more details:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_gui de_list.html

Use Cisco CallBack to receive notification when a busy or ringing extension is available

  • Press CallBack while listening to the busy tone or ring sound.
  • Hang up. Your phone alerts you when the line is free.
  • Place the call again.

See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line

Look for Busy Lamp Field indicators. Using Busy Lamp Field to Determine a Line State

Dial using headset mode

  • If the Headset button is unlit, click it before or after dialing, re-dialing, or speed-dialing a number.

or

  • If the Headset button is lit, click New Call, Redial, a speed-dial button, or a line button). If necessary, enter a phone number, and click Dial or the Enter key on your keyboard. See Using a Headset.

Dial using speakerphone mode

First make sure that an analog headset is not plugged in to the audio jacks on your computer. Click New Call or the Speaker button, and enter a phone number. Or, use another method to place the call, and click the Speaker button to switch over to speakerphone mode.

Many of the actions you take to dial a number automatically trigger speakerphone mode. See Using Your Computer as a Speakerphone.

Dial using handset mode

Lift or otherwise enable the handset before or after dialing, re-dialing, or speed-dialing a number. See Using a USB Handset.

Dial from a Personal Address Book (PAB) entry

Available only if enabled on Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager). Ask your system administrator.

  • If you are using a version of Cisco Unified Communications Manager other than 4.x, click the Directories button and choose Personal Directory.
  • If you are using Cisco Unified Communications Manager 4.x, click the Services button and choose PAB Service (exact name might vary).

(Depending on configuration, you might be able to use Quick Search. See Using Personal Directory.)

Before you can use the PAB service, you must subscribe to it. See Using Your Personal Address Book (PAB).

Dial using a Fast Dial code

Available only if enabled on Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager). Ask your system administrator.

  • If you are using a version of Cisco Unified Communications Manager other than 4.x, click the Directories button and choose Personal Directory.
  • If you are using Cisco Unified Communications Manager 4.x, click the Services button and choose Fast Dials (exact name might vary). To dial from a listing, click it, or scroll to it, and go off-hook.

For help subscribing to the Fast Dial service, see Configuring Fast Dials.

Place a call using a billing or tracking code

Dial a number, and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. Your system administrator will tell you if you need to enter CMC or FAC codes and will provide you with detailed instructions.

Place a priority (precedence) call

Enter the Multilevel Precedence and Preemption (MLPP) access number (provided by your system administrator) followed by the phone number.

Place a call using your Cisco Extension Mobility profile

Make sure that you are logged in to Extension Mobility (EM). Click the Services button and choose EM Service (exact name might vary), and use your keypad to enter login information. If you are sharing a phone, you might need to log in to EM before you can access certain features or complete a call. EM is a special, non-default feature that your system administrator can assign to phones and phone users.

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