Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
- Precedence indicates the priority associated with a call.
- Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.
Tips
- When you make or receive an MLPP-enabled call, you hear special ring tones and call waiting tones that differ from the standard tones.
- If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.
- An MLPP-enabled call retains its priority and preemptive status when you:
- MLPP overrides the Do Not Disturb (DND) feature.
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