Redirecting a Ringing Call to Cisco IP Communicator
Call PickUp allows you to redirect a call that is ringing on the phone of a
co-worker to your Cisco IP Communicator so that you can answer it. Call PickUp
is a special feature that your system administrator can configure for you
depending on your call-handling needs and work environment. For example, you
might use this feature if you share call-handling responsibilities with co-workers.
If you want to...
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Then...
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Answer a call that is ringing on
another extension within your group
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Click an available line button and PickUp. The call now rings
on your line.
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Answer a call that is ringing on
another extension outside of your
group
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Click an available line button and GPickUp. Enter the call
group pickup code number provided by your system
administrator. The call now rings on your line.
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Answer any call that is ringing,
whether it is on another extension in
your group or in an associated group
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Click an available line button and OPickUp.
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Tips
- To connect to the call that has been ringing for the longest time, press PickUp
or GPickUp.
- To connect to the call in the pickup group with the highest priority, press
OPickUp.
Related Topics
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