Accessing Voice Messages

Your company determines the voice message service that your phone system uses. For the most accurate and detailed information about this service, see the documentation that came with it. The following table provides a general overview of voice message service features.

If you want to...

Then...

Set up and personalize your voice message service

Click the Messages button and follow the voice instructions. If a menu appears on your phone screen, choose an appropriate menu item.

Check for your new voice messages

Look for:

  • A steady red light on your handset. (This indicator can vary.)
  • A flashing envelope icon and text message on your phone screen.

Note     The red light and message waiting icon display only when you have a message on your primary line, even if you receive voice messages on other lines.

Listen for:

A stutter tone from your headset or speaker when you place a call.

Note     The stutter tone is line-specific. You hear it only when using the line with the waiting message.

Listen to your voice messages or access the voice messages menu

Click the Messages button. Depending on your voice message service, doing so either auto-dials the message service or provides a menu on your phone screen.

Send a call to your voice message system

Click iDivert. The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers hear your voice message greeting and can leave you a message.

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