General Troubleshooting Issues
Problem The audio quality is garbled when attending a MeetingPlace meeting and using Cisco IP Communicator.
Solution Exit any unnecessary applications when attending a meeting. If you are connecting over VPN you should consider the connectivity option available with the Cisco Unified MeetingPlace console.
Another option is to optimize the bandwidth for the meeting session when using different connections. In Cisco Unified MeetingPlace there is an option for users to verify that their connection is adequate. Details for optimizing bandwidth in MeetingPlace is covered in the User Guide for Cisco Unified MeetingPlace.
Problem After first launch, no extension number appears, and the status line area shows Registering.
Solution Make sure that you chose a TFTP server, if necessary. Your system administrator should provide you with the TFTP address if one is needed. If you are a remote user, make sure to establish network connectivity before you launch Cisco IP Communicator.
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Problem After launching, Cisco IP Communicator cannot locate your network adapter and asks you to re-insert it.
Solution Replace the missing network interface device, if possible. (For example, replace a wireless card or a USB Ethernet adapter.)
If you first launched Cisco IP Communicator on a laptop that was connected to a docking station, try docking to see if this fixes the problem. If so, ask your system administrator to help you configure your device name so that Cisco IP Communicator works without the docking station attached.
If you have permanently removed or disabled your selected network adapter, coordinate with your system administrator before selecting a new adapter.
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Problem Your audio device does not show up in an audio mode drop-down menu
Solution If the device is a USB handset, USB headset, or sound card, make sure that the device is properly installed and relaunch Cisco IP Communicator. (Devices installed after launching are not recognized until the next launch.)
If the device is an analog device, it does not appear in the audio mode list because analog devices are extensions of your sound card. Choose your sound card instead.
If you want one device for sound playback and a different device (such as the VT camera microphone) for sound recording, in Cisco IP Communicator, right-click > Preferences > Audio tab. Choose Default Windows Audio Device from the drop-down list for one or more settings. and click OK.
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Problem After launching, Cisco IP Communicator shows no extension number or the wrong extension number.
Solution Contact you system administrator for assistance.
You might have selected the wrong network adapter. If you have multiple adapters and are prompted to choose one immediately after installing Cisco IP Communicator, choose the adapter that is most likely to provide permanent connectivity or is always enabledeven if it is not plugged in. Your system administrator can tell you which adapter to choose.
The network adapter setting allows Cisco IP Communicator to identify itself to the network; it is not used for audio transmission. For this reason, do not change this setting once it is established unless you are permanently removing or disabling the selected network adapter. In this case, coordinate with your system administrator before selecting a new adapter.
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Problem When you invoke Quick Search, nothing happens.
Solution Choose right-click > Preferences > Directories tab, and enter the username and password that your system administrator provides to you.
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Problem Your phone ringer is not audible or is hard to hear.
Solution Adjust your ringer volume by clicking Volume button when no calls are active.
- If you use a USB handset, do not select it to serve as your ringer. In general, you should choose your sound card for the ringer.
- If your sound card is selected for ringer mode and a headset is plugged in to the audio jacks on your computer, you must be wearing your analog headset to hear the ringer.
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