Answering a Call

If you want to...

Then...

Answer with headset mode

Click the Headset button, if unlit.

Or, if the Headset button is already lit, click Answer or a flashing line button. See Using a Headset.

Answer with speakerphone mode

Click the Speaker button, Answer, or a flashing line button. See Using Your Computer as a Speakerphone.

Answer with handset mode

Lift (or otherwise enable) the handset. See Using a USB Handset.

Answer a call with the keyboard shortcut

Press F2, or press Ctrl + Shift + A on your keyboard.

Answer with the Incoming Call Notification

Click the ringing telephone icon or the caller ID information.

If you click the Mute icon on the Incoming Call Notification pop-up window for a new call that comes in while you are on an active call, the ringer mutes and the pop-up window disappears. You must return to the application interface to see call details for the muted call and to disable mute on all future incoming calls.

Switch from a connected call to answer a ringing call

See Switching Between Calls and Using Hold and Resume.

Set up Cisco IP Communicator to automatically connect an incoming call after a ring or two

Ask your system administrator to set up the AutoAnswer feature for one or more of your lines. You can use AutoAnswer with either speakerphone mode or headset mode. See Using Headsets and Other Audio Devices with Cisco IP Communicator.

Retrieve, or allow someone else to retrieve, a held call on another phone (such as a phone in a conference room)

Use Call Park. See Using Cisco Extension Mobility.

Use your phone to answer a call that is ringing on another phone

Use Call Pickup. See Redirecting a Ringing Call to Cisco IP Communicator.

Answer a priority call

Hang up the current call, and click Answer.

Send an incoming call directly to your voice messaging system

Click iDivert. The incoming call automatically transfers to your voice message greeting.

Answer a call on your cellular phone or other remote destination

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect:

Your desktop and remote destinations receive calls simultaneously. When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message. When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

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