Forwarding Your Calls to Another Number

You can use call forwarding features to redirect incoming calls from your phone to another number.

Note     Enter the Call Forward All target number exactly as you would to dial it from your phone. For example, enter an access code such as 9 or the area code, if necessary.

Your system administrator might allow you to choose from two types of call forwarding features:

You can access Call Forward All on your phone; other call forwarding features are accessible only on your Cisco Unified CM User Options web pages. Your system administrator determines which call forwarding features are available to you.

If you want to...

Then...

Set up Call Forward All on your primary line

Press CFwdALL or Forward All and enter a target phone number.

Cancel Call Forward All on your primary line

Press CFwdALL or Forward All.

Verify that Call Forward All is enabled on your primary line

Look for:

  • The call forward icon above the primary phone number: .
  • The call forward target number in the status line.

Set up or cancel call forwarding remotely, or for a non-primary line

  1. Log in to your Cisco Unified CM User Options web pages.
  2. Access your call forwarding settings. See Controlling Line Settings.

Note     When call forwarding is enabled for any line other than the primary line, your phone does not provide you with confirmation that calls are being forwarded. Instead, you must confirm your settings in the Cisco Unified CM User Options web pages.

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