Placing a Call
If you want to...
Then...
Pre-dial (dial on-hook, without first getting a dial tone)
or
Next, click the phone number appearance on your phone screen to dial. Or do one of the these actions to go off-hook and dial the highlighted phone number:
or
- Drag a number from any Windows program that supports drag and drop, drop it anywhere on the Cisco IP Communicator interface, and click Dial or the Enter key on your keyboard.
- Drag a vCard and drop it anywhere on the Cisco IP Communicator interface. If the vCard contains more than one number, select the one you want from the pop-up window, and click Dial or the Enter key on your keyboard.
or
Dial off-hook (after invoking a dial tone)
Click NewCall, the Speaker, Headset, or a line button, and enter a number.
Redial the most recently dialed number
Click Redial. By default, Redial uses your primary line. However, you can open a secondary line and then click Redial. To open a line, click a line button.
Speed dial a number
or
Place a call when another call is active (using another line)
Click a line button for the new line. The call on the first line is automatically placed on hold.
Place a call when another call is active (using the same line)
Click Hold, and click New Call. You can now dial, redial, or speed dial a number. Or you can continue talking on the active call while preparing to dial from a call log or directory. To return to the held call, click Resume. (See the next two rows in this table for details.)
Dial from a call log
Click the Directories button.
Choose Missed Calls, Received Calls, or Placed Calls. To dial, click the listing or scroll to it and go off-hook.
If you want to dial from a call log while on another active call, scroll to a call record, and click Dial or the Enter key on your keyboard. Then choose a menu item to handle the original call:
- HoldPuts the first call on hold and dials the second.
- TransferTransfers the first party to the second. (Click Transfer again to complete the action.)
- ConferenceCreates a conference call with all parties. (Click Confrn to complete the action.)
- End CallDisconnects the first call and dials the second.
Dial from a corporate directory on the phone
Click the Directories button.
Choose Corporate Directory (exact name can vary). Use your keyboard to enter letters, and click Search. To dial, click the listing or scroll to it and go off-hook.
If you want to dial from a directory while on an active call, scroll to a listing, and click Dial or the Enter key on your keyboard. Then choose a menu item to handle the original call:
- HoldPuts the first call on hold and dials the second.
- TransferTransfers the first party to the second. (Click Transfer again to complete the action.)
- ConferenceCreates a conference call with all parties. (Click Confrn to complete the action.)
- End CallDisconnects the first call and dials the second.
Dial from a corporate directory on your personal computer using Cisco WebDialer
See the Customizing Your Cisco Unified IP Phone on the Web guide for more details:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_gui de_list.htmlUse Cisco CallBack to receive notification when a busy or ringing extension is available
See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line
Look for Busy Lamp Field indicators. Using Busy Lamp Field to Determine a Line State
Dial using headset mode
or
- If the Headset button is lit, click New Call, Redial, a speed-dial button, or a line button). If necessary, enter a phone number, and click Dial or the Enter key on your keyboard. See Using a Headset.
Dial using speakerphone mode
First make sure that an analog headset is not plugged in to the audio jacks on your computer. Click New Call or the Speaker button, and enter a phone number. Or, use another method to place the call, and click the Speaker button to switch over to speakerphone mode.
Many of the actions you take to dial a number automatically trigger speakerphone mode. See Using Your Computer as a Speakerphone.
Dial using handset mode
Lift or otherwise enable the handset before or after dialing, re-dialing, or speed-dialing a number. See Using a USB Handset.
Dial from a Personal Address Book (PAB) entry
Available only if enabled on Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager). Ask your system administrator.
(Depending on configuration, you might be able to use Quick Search. See Using Personal Directory.)
Before you can use the PAB service, you must subscribe to it. See Using Your Personal Address Book (PAB).
Dial using a Fast Dial code
Available only if enabled on Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager). Ask your system administrator.
- If you are using a version of Cisco Unified Communications Manager other than 4.x, click the Directories button and choose Personal Directory.
- If you are using Cisco Unified Communications Manager 4.x, click the Services button and choose Fast Dials (exact name might vary). To dial from a listing, click it, or scroll to it, and go off-hook.
For help subscribing to the Fast Dial service, see Configuring Fast Dials.
Place a call using a billing or tracking code
Dial a number, and enter a client matter code (CMC) or a forced authorization code (FAC) when prompted by a distinctive tone. Your system administrator will tell you if you need to enter CMC or FAC codes and will provide you with detailed instructions.
Place a priority (precedence) call
Enter the Multilevel Precedence and Preemption (MLPP) access number (provided by your system administrator) followed by the phone number.
Place a call using your Cisco Extension Mobility profile
Make sure that you are logged in to Extension Mobility (EM). Click the Services button and choose EM Service (exact name might vary), and use your keypad to enter login information. If you are sharing a phone, you might need to log in to EM before you can access certain features or complete a call. EM is a special, non-default feature that your system administrator can assign to phones and phone users.
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